Uncaptured payments, duplicate charges, system errors and orders that were not credited can be reviewed by support and, where applicable, returned to the original payment method.
Refund requests for credited but unused balance are reviewed based on order status, payment costs and applicable law. Used portions are not refundable.
For service disputes, contact KOOK support first. We review order, communication and fulfilment records rather than relying on payment screenshots alone.
Unverified chargebacks may result in a temporary hold on the related account and balance while the dispute is investigated.
To request a refund, include your NOMI order number and write to support@nomiclub.cn or KOOK support.